"Do you need any help packing your bags, sir?"
No. I’m buying a loaf of bread, a tin of baked beans and a jar of Vaseline.
Do I look that helpless?
Do my hands appear to be crippled with arthritis? No.
Am I 96 years old? No.
Of course I don’t need any fucking help - I’ve got three items.
I don’t even need a bag.
Pay attention.
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I'm sure it started out as a genuine attempt by the board to get the POS staff to be more customer focused. By the time it's filtered down through umpteen consultant trainers it dilutes to the crash-team-amber-multiskilled-cashier-crew saying "have a nice day" and in your case "would you like any help with your packing?".
ReplyDeleteOn the bright side it beats the mouth breathers in some of the other chains for whom "dumb insolence" should be brought back as a felony, punishable by rolling war canoes across their prostrate forms face down on a sandy beach.